Ensuring employee happiness and job satisfaction is the taken on by any good manager. Making sure employees are satisfied with their work and their job role is key to retention and efficiency.
Computers and technology are needed for almost any job, and with this comes a new class of issues that can sour any employee’s working experience. IT problems can very easily pile up over time and frustrate employees. Having to do extra unnecessary work can seriously ruin a work environment and breed unhappiness.
How IT Issues Can Ruin a Work Environment
There will always be many ways in which IT problems can affect an employee’s work experience. However, some issues can undoubtedly stand out more than others and do a lot more damage in the long run than just causing a bad day. Things like coming in to work on Monday or after a day off and being greeted by technical problems are sure to leave an employee with negative feelings. With the huge shift to online and remote work, employees can feel stranded at home with no help if their computers and work-related tech experience problems.
IT issues don’t only dissatisfy employees but also create roadblocks in productivity, considering that employees aren’t able to properly do their jobs when their tech isn’t working. Having so many obstacles at work decreases operating efficiency and can potentially increase labor costs if employees have to work longer due to having their time consumed by dealing with IT problems.
These problems and the attitudes they foster can ultimately lead to a culture of unhappiness in the workplace. In the worst-case scenario, these issues can build up and even cause employees to choose to part ways with their employers. This can result in high turn-over rates and lead to increased hiring, training, and onboarding costs due to the need to fill positions that have become riddled with tech problems.
How Can Hiring an MSP Solve These Problems?
Choosing to hire a competent IT company to design and manage your network can significantly benefit your company and eliminate IT and tech issues and the complications that come with them.
A good IT company can work with your organization to review your systems and solve any issues allowing you to remain up and running for the duration of the workday. This allows for a more productive and efficient workforce, since employees no longer have to worry about working through tech issues or trying to resolve IT problems themselves.
In addition to increasing employee productivity, eliminating tech issues also means employees can return from time off and get straight to work, removing the stigma of coming to work and being met with a slew of issues. Also, employees working remotely or making the move to a work-from-home setup won’t have to worry about running into IT issues that leave them to their own devices outside of the office. Tech issues can easily be solved remotely with IT assistance that is available at all times from a dedicated help desk, a staple feature of any good IT MSP.
Not only would hiring a good IT management company improve employee satisfaction, but it would also indirectly make a more positive work culture and environment possible. This can drastically lower the costs of hiring, onboarding, and training. It’s less likely that employees will consider leaving their positions when they aren’t plagued by constant tech and network issues making their jobs more tedious and difficult.
In addition to lowering turn around rates, and MSP can allow for a more skilled and efficient workforce due to employees being able to concentrate on their core job functions, instead of IT.
Backed by Science
At the end of the day, this isn’t only speculation. A good IT management company’s benefits are backed up by tried and true data regarding employee satisfaction. Gallup’s Q12 survey, one of the most famous and reliable questionnaires for ensuring employee satisfaction and engagement, provides some insight as to why the benefits a competent MSP offers allow for great work cultures.
Question 2 and Question 3 on Gallup’s Q12 survey are, “I have the materials and equipment I need to do my work right.” and “At work, I have the opportunity to do what I do best every day.”, respectively. When these questions can be answered positively, it signifies that a company is on the right track to seeing, or is seeing better employee engagement and job satisfaction.
These questions, and many more, can easily be answered by an IT management company. By ensuring the company network and systems are up and running for the entirety of the work day, employees are provided with the tools they need to get their work done properly. When they have all the help they need at their disposal they are able to overcome any problems in their way and give their best every day.