March 18, 2020
Like everyone today, LammTech is following the ever-evolving situation regarding the coronavirus (COVID-19). As your Information Technology partner, I want you to know we’re here for you and how we’re going to manage our business continuity and assist you with yours.
Beginning today, March 18th, we have initiated our business continuity plan of transitioning to a remote workforce. As of right now, almost 60% of our technical support team is working from home and 50% of our administrative staff are working from home with no disruption in support to our clients or their systems.
Additionally, as a precaution, we have discontinued on-site client visits until further notice. Projects and deployments will resume once health organizations deem the risk to be mitigated. We do this out of an abundance of concern not only for the health and welfare of our staff and families but for you, our client and your users. We would not want to spread this virus by traveling from site to site among our clients so we have chosen to join in the effort to ‘flatten the curve’.
We have also closed the inside lobby of our facility to public access. Should you have to drop something off, you can still enter the front of our building into the atrium and we will make arrangements for the exchange. Please call us to schedule a delivery.
If you have a need to enable your users to work remotely and have not yet contacted us, please do. While everyone’s health is of paramount concern – it is also important to remember that cybercriminals are exploiting those who rush to implement an insecure remote alternative. We are here to assist you. We have already assisted many of our clients with their business continuity needs and stand ready to help you. Join us in not being victims of cybercriminals who are taking advantage of a bad situation.
We are committed to staying informed, as well as making and communicating the best possible decisions for our staff, their families, customers, and community during this ever-changing situation. If you have any questions or need any assistance, please don’t hesitate to call or email us.