Used with the permission of http://thenetwork.cisco.com by Jason Deign Twitchy because you haven't checked Facebook in a while? Then you could be in Fear of Missing Out, and that smartphone in your pocket isn't helping. We've all experienced the scene. A family gathering, a group of friends, in a bar or a restaurant. All chatting. But not to each other. Instead, they sit hunched over their mobile phones, interacting with people far away and ignoring [...]

used with permission from Norton by Symantec Phishing is an online con game, and phishers are nothing more than tech-savvy con artists. In a typical phishing scam, phishers send out emails, which appear to come from a legitimate company, in an attempt to scam users into providing private information that will be used for identity theft. Phishers use a variety of sophisticated devices to steal information—including pop-up windows, URL masks which simulate real Web addresses, [...]

by Debra J. Schmidt Most companies have a budget and a marketing plan but do not devote enough resources to ensuring the highest standards of customer service. Offering the best products in the world will not build customer loyalty. If your customers aren’t happy with the service they receive, they won’t purchase from you, they won’t come back and they’ll tell others to stop doing business with you. However, if you have a reasonable product [...]

Rik Ferguson: Making the Most Out of Facebook's Privacy Settings Facebook’s privacy settings – opaque at best to even the savviest users and constantly changing – can seem like a hurdle even when you’re strongly motivated to lock your account down. Rik Ferguson, Vice President of Security Research at Trend Micro, has written a helpful guide on how to configure your Facebook account’s privacy settings. His tips include keeping snoopers out of your account controlling [...]

by Marlene Chism, www.stopworkplacedrama.com   I'm known to say, "It's not about the person, circumstance or situation, it's about the pattern." That's why when I speak I share so many personal examples. I can guarantee that any workplace issue has at the root, a pattern in place, and that pattern is of the non-physical type. In other words, it's the mindset, attitudes, and beliefs that contribute to the expression of the problem at hand. In [...]

used with permission by HP Technology at Work Cellphones are a visible symptom of our addiction to technology. We use them for everything; we can’t be separated from them and we clutch at them constantly – even obsessively. Since habits and addictions often become automatic, it’s important to do a bit of self-analysis sometimes. Our all-important interactions with our cellphones can have a big impact on our professional image. Consider that colleague who is constantly [...]

by Craig Kitch - www.craigkitch.com I read a great story about President Dwight D. Eisenhower, relayed by one of his staff members. Apparently the Eisenhower cabinet had been in a tussle over a difficult decision. Each of the cabinet officers argued the subject endlessly from his perspective. The secretary of defense argued that if his idea were not implemented, it would damage national security. The secretary of state argued a point that would protect foreign [...]

used with permission by HP Technology at Work Many online alerts and notifications signal your real-life movements to the outside world. Location-based apps are trusted tools for keeping clients, colleagues and friends updated on your whereabouts. However, before you “Check in” everywhere, all the time, it is important to think about who exactly can access this information. Your old school friends? That funny guy you met at the airport? Their connections? Awareness is key in [...]

Mobile devices have become an essential tool for everyday life. We check in for flights, make online purchases, access bank accounts, and connect to social media all on mobile-enhanced websites and newly developed applications. The worldwide adoption of the smartphone has prompted cyber criminals to shift their focus toward mobile users and away from the traditional PC environment. According to Norton's Cybercrime Report, 1 in 4 adults have been a victim of mobile and social [...]