Harmony IT^™ Keeps Your Network in Tune
Harmony IT^™ Professional is a basic preventative maintenance program for business computer networks. Designed to address the primary causes of network malfunctions identified over years of experience, Harmony IT™ Professional helps identify potential problems before they occur, when its quicker, easier – and thus, cheaper – to address them.

24/7 Remote Network Monitoring
With Harmony IT^™ Professional, a special communications program is loaded on every server and workstation on your network. This program monitors a variety of performance issues on your network, and reports any problems or concerns to our technicians automatically. This provides early warning of network health issues, including potential hard drive issues, communication glitches and spyware/virus infestation. If any problems are found, you are notified and provided options for dealing with the issue. That allows you to make informed decisions about what services and/or support issues you want to address.

Patch Management is Key
No software is perfect, and with today’s complex operating systems, new security issues and performance problems are constantly being identified and addressed through downloadable patches. But keeping up with software patching is a time-consuming endeavor. And not all systems need all patches. In fact, sometimes the patch can cause more problems than the issue it’s designed to address. So just using automatic update software is not really the best answer. With Harmony IT^™ Professional, our technicians schedule your system to receive necessary patches at times when the process will have the least impact on your operations. And more importantly, we test each set of patches before installing them on your network, to minimize any conflicts. Then, we verify the patches loaded correctly – all without you having to lift a finger.

Antivirus and Antispyware Software is not enough
Many people install antivirus and antispyware software and think they’re protected. But just putting the software on your network is not enough. You must make sure new updates and signatures are downloaded regularly, and that each machine is scanned on a regular basis. Plus, event logs must be examined to see if any unidentified infections have slipped through before the proper signature was available to stop it. Harmony IT^™ Professional monitors your antivirus and antispyware software on a daily basis, to ensure that you are getting all the protection you paid for and need.

An ounce of prevention is worth a pound of cure
And Harmony IT^™ Professional offers pounds of prevention. You receive license compliance assistance, to ensure that all the software on your network is legally licensed. We also help you develop an acceptable use policy, designed to let your employees know exactly what they can and cannot do on work computers. After all, you’re not paying them to spend hours at online auction sites or chat with friends. And most spyware and viruses actually get into work networks through the on-line surfing of employees. Stop the unregulated surfing, and you stop many of the problems that have been costing you time and productivity.

Need even more?
If service and support issues are identified through Harmony IT^™ Professional, addressing them is also a little less expensive. Harmony IT^™ Professional clients receive a substantial discount in non-contract labor rates. And that discount applies to more than just fixing problems. If you need to expand your network, add new capabilities, or just replace older hardware, you receive the same labor discount. In fact, you have access to a fully trained and certified technical department at hourly rates comparable to what many non-certified, work-from-home technicians will charge. And since it takes less time for a trained tech to identify and fix a problem, you get even more bang for your IT buck.

Knowledge is Power
And with Harmony IT^™ Professional, you know your costs up-front. Harmony IT^™ is priced on a set monthly fee for each server, each workstation and each network component. Knowing your basic IT support costs lets you budget accordingly, rather than just hoping you have enough money set back when computer problems occur.